# Money Back Guarantee Policy

## CRYNOVARIS Money Back Promise

At CRYNOVARIS, we are committed to delivering exceptional products and services to our valued customers. Our Money Back Guarantee policy ensures your satisfaction and provides you with the confidence to shop with us.

### Eligibility

- **Period**: You are eligible for a full refund if you return the product within 30 days of the purchase date.
- **Condition**: The item must be in its original packaging, unused, and in the same condition as received.

### How to Request a Refund

1. **Initiate the Process**: Contact our customer service team at support@crynovaris.com with your order number and reason for return.
2. **Authorization**: You will receive a Return Merchandise Authorization (RMA) number. Ensure you include this number with your returned item.
3. **Shipping**: Send the product back to our designated return address. Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

### Processing Time

- Once the returned item is received and inspected, we will notify you about the status of your refund.
- **Refund Method**: If your return is approved, your refund will be processed to the original payment method.
- **Timeframe**: It may take a few business days for the refund to reflect in your account depending on your bank or card issuer.

### Conditions Not Covered

- **Non-Refundable Items**: Gift cards, downloadable software, and customized products are not covered under this policy.
- **Late Returns**: Any product returned after the 30-day window will not be eligible for a refund.

### Special Circumstances

For products that are defective or damaged upon arrival, contact us immediately at support@crynovaris.com. We are committed to resolving issues swiftly and ensuring your satisfaction.

### Contact Us

If you have any questions or need further assistance, reach out to us at:

- **Email**: support@crynovaris.com
- **Phone**: +1 (555) 987-6543
- **Address**: CRYNOVARIS, 1234 Commerce St, Suite 101, New York, NY 10001

CRYNOVARIS reserves the right to amend this policy at any time. Changes will be communicated through our website. Thank you for choosing CRYNOVARIS, where your satisfaction is our priority.